Frequently Asked Questions

Need to know...Booking an appointment.


All appointments are booked ONLINE for the client to manage their own scheduling. Client is required to confirm appointment when sent the reminder 72 hours before actual appointment. Once you are within the 24 hour window, if you need to cancel there will be a cancellation fee. If you book an appointment within the 24 hour window you are automatically locked into your appointment with the responsiblily of cancellation or sameday cancellation if you do not need or show up for your appointment.




Why am I charged a cancellation fee?


In order to respect the clients time I do not double book or "squeeze" in clients. I only take 5 clients a day. It is VERY important for all booked appointments to be honored to run a productive business. Cancellation are allowed up to the 24 hour window without fee. The only time a fee will be charged is when the appointment is cancelled within the 24 hour period. Thanks for understanding.




What happens if I am late to my appointment?


You are allowed a 15 minute grace period with no penalty. After the grace has expire a conversation will be had to determine if proceeding with the service would be wise considering the time limit. I work very hard to respect all clients appointment time slots, so I have to make sure that your appointment time does not run into the next client due to you being late. If the conclusion is drawn that proceeding with the appointment is not adding up time wise you will be asked to pay a same day cancellation fee. Thanks for understanding




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.